If you wish to book of a holiday home, our operators will send you a Booking form by email. In the following 3 days you can confirm your booking by sending us:
– the Booking form fully completed and signed;
– a copy of your identity card;
– a copy of the receipt of a down payment of 30% of the total cost of the holiday home.
Once the payment has arrived, we will send you a booking confirmation voucher by email.
The remaining 70% to pay, which is the balance of the price of the holiday home must be paid 30 days before the date of arrival. For bookings made in less than 30 days before the holiday date, the client must proceed to pay the whole amount of the cost.

Payments can be made by:
– Bank transfer, to IBAN number which will be sent with the other bank details by email;
– Paypal, with a charge of 3,5% of the full booking price.

A security deposit of € 200,00 is requested. The amount is paid in cash on arrival. The security deposit covers the costs of eventual damages or breakage to the building caused by the client. It will be refunded on departure, net of any eventual damage caused. If the damages exceed the amount o the deposit the client will accept to pay any added cost requested.

The client that signs the booking form is responsible for the correct and reasonable conduct of the group/family hosted. Only the people indicated on the booking form can access and use the property. The holiday home’s furniture should not be moved or reorganised. The holiday home will be supplied clean and complete with bed linen, bathroom towels and kitchen cloths. All necessary kitchenware will be supplied for the number of people hosted. At the end of the holiday the house must be left in a good condition, rubbish will should be left in the various bins as indicated, kitchenware should be left clean and the fridge empty.

In the event of a booking cancellation made by the client, an amount will be withheld as follows:
– 30% of the entire rental cost for cancellations made up to 30 prior to arrival;
– 100% of the entire rental cost for cancellations made from 29 days prior to arrival.
The cancellation of a booking must be sent in writing. “Casal degli Olmi” do not offer insurance for cancellations, therefore we strongly advise you to take out Insurance to cover the costs of your stay for any occurring circumstances that may hinder your enjoyment.

Any complaints made present after the stay will not be taken into consideration. Abandonment of the property without authorisation from the owner, the client will loses any rights for refunds.

During the booking procedure some information regarding the guests will be asked and used (by electronic means ) exclusively to provide requested services (e.g. emission vouchers, invoices, etc).
Information will be saved by our server, to which we have unique access along with our technicians. The guests have the right to know their data that is in our possession and exert their various rights relative to the use of their data (rectification, updating, cancellation, e.t.c) defined in article n. 7 D. Lgs. 196/2003 in the limits and conditions foreseen in article 8, 9 and 10 of the legislative decree quoted. In the case of a client that opposes the handling of his data , we will not be able to supply our services.